Manager agent that identifies the right purchase and coordinates the full complaint handoff.
Quickly pinpoints which Heaven Hill purchase the customer needs help with.
Gathers complaint details and prepares a complete, frustration-free handoff to specialists.
Explains Heaven Hill products, policies, and processes to educate and reassure customers.
This conversation is monitored by the Compliance Monitoring Agent.
Ensure messages are relevant to banking dispute support
PassedDetect and block attempts to bypass or override system instructions
PassedSend a message to see agent activity